Paly88 Privacy Policy –
Protection of Your Personal Data

1Introduction and Scope of This Policy

Paly88 is an online entertainment platform operating in Malaysia, committed to protecting the privacy of all its users. This Privacy Policy applies to all individuals who register as members, visit our website, use the paly88 mobile app or interact with any of our services.

By using the paly88 platform, you agree to the data collection and use practices described in this policy. If you do not agree, please discontinue use of our services immediately.

2Personal Data We Collect

Paly88 collects various types of personal data depending on how you interact with our platform. The following are the categories of data we collect:

3How We Collect Your Data

Your personal data is collected through several main channels:

• Account Registration: Information you provide during the new member registration process, including your name, email, phone number, and date of birth.
• KYC Verification: Identity documents you upload to complete the identity verification process, such as a copy of your MyKad or passport.
• Financial Transactions: Information collected during deposit and withdrawal transactions via FPX, DuitNow, Touch 'n Go eWallet, GrabPay, or Boost.
• Platform Usage: Data collected automatically when you use the platform, including games played, session duration, and in-app actions.
• Support Communications: Information you share when contacting our customer support team via live chat, email, or WhatsApp.
• Cookies and Tracking Technologies: Technical data collected automatically via cookies, tracking pixels, and similar technologies when you browse our platform.

4Purpose of Personal Data Use

The data we collect is used for the following purposes, in accordance with the provisions of PDPA 2010:

• Account Management: Create, verify, and maintain your member account, including password recovery and profile updates.
• Regulatory Compliance: Complying with legal requirements related to KYC (Know Your Customer) and AML (Anti-Money Laundering) as stipulated by Malaysian authorities.
• Payment Processing: Verify and process all deposit and withdrawal transactions securely and accurately.
• Customer Service: Provide technical support, resolve complaints, and respond to your inquiries effectively.
• Platform Security: Detect, investigate, and prevent fraud, money laundering, and other unlawful activities on our platform.
• Experience Personalization: Personalize content, promotions, and game recommendations based on your preferences and usage history.
• Marketing Communications: Send promotional information, bonus offers, and important notices — only with your consent.
• Platform Improvement: Analyze aggregated usage patterns to improve platform performance and user experience.

5Data Sharing and Disclosure

Paly88 does not sell your personal data to any party. However, your data may be shared in the following limited circumstances:

• Third-Party Service Providers: Technical partners who help operate our platform — including payment service providers, gaming platforms, cloud services and analytics providers — are all bound by strict confidentiality agreements.
• Legal Compliance: When required by a court order, tribunal order, or Malaysian law enforcement agency with valid jurisdiction.
• Fraud Prevention: Sharing information with industry bodies or other trusted platforms for the purpose of detecting and preventing cross-platform fraud.
• Business Transfer: In the event of a merger, acquisition or sale of company assets, your data may be transferred to the new entity — and you will be notified in advance.

6Data Security Measures

Paly88 implements multiple layers of technical and organisational security to protect your personal data from unauthorised access, loss or damage:

• 256-bit SSL Encryption: All communications between your device and paly88's servers are encrypted using the latest TLS protocol.
• Integrated Password Storage: Your password is stored using a bcrypt hash function that cannot be decrypted — no one at paly88 can view your actual password.
• Two-Factor Authentication (2FA): An additional security layer is available for all member accounts to prevent unauthorized access.
• 24/7 Monitoring: Automated monitoring systems operate around the clock to detect suspicious activity in real time.
• Internal Access Controls: Your personal data is accessible only to paly88 staff with a legitimate need as part of their duties.
• Regular Security Audits: Penetration testing and security audits are conducted regularly by independent third-party cybersecurity firms.

7Your Rights as a Data Subject

Under Malaysia's PDPA 2010, you have the following rights regarding your personal data:

8Cookies and Tracking Technologies

Paly88 uses cookies and similar technologies to enhance your experience, analyse traffic and enable certain features to function correctly. There are four categories of cookies we use:

• Necessary Cookies (Required): Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Performance Cookies: Collect information on how you use the platform to help us improve its performance. All data is anonymized.
• Functional Cookies: Save your preferences such as language, display settings, and game choices to deliver a more personalized experience.
• Marketing Cookies: Used to display relevant ads and measure the effectiveness of our marketing campaigns. This requires your consent.

You can manage your cookie settings through your web browser or via the privacy settings panel in your paly88 account. Please note that disabling certain cookies may affect platform functionality.

9Children's Data Protection

Paly88 services are intended exclusively for individuals aged 21 and above. We do not knowingly collect personal data from children or minors.

10Changes to This Privacy Policy

Paly88 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments. When we make material changes, we will:

• Displaying a clear notice on the platform's home page for a minimum of 30 days
• Send email notifications to all registered members
• Updating the "Last Updated" date at the top of this document

Continued use of the paly88 platform after changes take effect will be considered acceptance of the updated policy. If you disagree with the changes, you have the right to close your account and request deletion of your personal data.

11Contact Our Privacy Team

If you have any questions, concerns or wish to exercise your rights under this Privacy Policy, you may reach us through the following channels:

• Data Privacy Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the paly88 platform
• Response Time: We are committed to responding to all privacy-related enquiries within 3 business days

For complaints that cannot be resolved internally, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia in accordance with the provisions of PDPA 2010.